Refund Policy

A quick note on digital downloads

Your personalized tracker is a digital download that's created and delivered to you instantly. Because it's made on the spot with your child's name and sent straight away, by completing your purchase you're agreeing to that immediate delivery — which means the usual “change of mind” withdrawal window for digital goods may no longer apply once your file has been generated.

If something's wrong, we'll make it right

Your happiness matters to us. If within 14 days of buying you run into any of these, just get in touch and we'll sort it out:

• You were charged but didn't receive your download.
• The file won't open, is corrupted, or has a technical glitch.
• The tracker is clearly not what was described.

We'll always try to fix it first (your tracker can be re-created instantly) — and if we can't, we'll happily give you a refund.

How to reach us about it

Just use the contact form on the site, or the support email listed there, and include the email you used to buy and roughly when. Refunds are handled by our partner Lemon Squeezy (our Merchant of Record) and go back to your original payment method.

Your rights

Nothing in this policy affects any consumer rights you're entitled to by law that can't be waived.